Why is a provider not showing openings?

 

There are several reasons a provider might not show openings. Some suggestions to solve for this are listed below:

 

  1. The provider must have hours in the column LocalMed is scheduling into. If this provider does not have hours in your practice management software, openings will not show.
  2. The operatory that LocalMed schedules into has to be assigned to the provider LocalMed schedules for.
  3. The operatory that LocalMed schedules into has to be open with valid hours. (example: 8am-5pm)
  4. LocalMed was setup in a particular way to schedule into specific columns. If this has changed, openings might not be accurate based on settings in the LocalMed console. Please let us know so we can get this resolved.

 

There are different ways to check on this based on your practice management software. If you are not able to identify the issue, please contact one of our support representatives at support@localmed.com.